What these terms cover. These are the terms and conditions on which we supply products and services associated with requesting Swiss land registry extracts (Grundbuchauszug) and related documents displayed on our website from time to time. For further information, please refer to our website grundbuchauszug-online.ch.
Why you should read them. Please read these terms carefully before you submit your order. They tell you who we are, how we provide products, how you or we may change or end the contract, what to do if there is a problem, and other important information.
Agreement. When you submit your order you must accept these terms. If you do not agree, you must not place an order.
Who we are. We are Grundbuchauszug-Online.ch, an independent private service. We are not a government office and are not affiliated with any Swiss cantonal land registry.
Our contract with you. A contract is formed when we accept your order and payment is successfully processed. We will confirm acceptance by email.
Products. We arrange retrieval of official or officially sourced registry documents for the property details you provide. Delivery times are estimates and may vary by canton and registry workload.
Your responsibilities. You must provide accurate property and contact details. Incorrect information may delay or prevent fulfilment. You are responsible for ensuring you are entitled to request the documents.
Price and payment. Prices are shown on the website and include applicable taxes unless stated otherwise. Payment is taken when you place your order via the available payment methods.
Delivery. Digital documents are normally delivered by email. Optional paper copies may be available where offered. Risk and responsibility for providing a valid email address rest with you.
Refunds and cancellations. Once registry retrieval has started, fees charged by registries or third parties may be non-refundable. Contact us promptly if you believe there is an error with your order.
Limitation of liability. We provide the service with reasonable care and skill. We are not liable for registry delays, incomplete official records, or losses arising from inaccurate information you supply, except where liability cannot be excluded by law.
Intellectual property. Website content and branding belong to us or our licensors. You may use delivered documents for your lawful personal or professional purposes.
Changes to these terms. We may update these terms from time to time. The version in force when you place an order applies to that order.
Governing law. These terms are governed by the laws of Switzerland. Courts in Switzerland have non-exclusive jurisdiction, without prejudice to mandatory consumer protections that may apply.